Return & Refund Policy
Last updated: 01.08.2025
At GrafixMood, customer satisfaction is a priority. However, due to the nature of our products (self-adhesive stickers), returns are only accepted under strict conditions.
1. Eligibility for Return
You may request a return within 14 days of delivery only if:
- The product is unused, unopened, and in its original condition
- The adhesive backing has not been removed or touched
- The product is not custom-made or personalised
Important: If a sticker has been peeled, applied, or altered in any way, it is not eligible for return or refund.
2. Return Period
You may request a return within 14 days of receiving your order.
3. Return Process
- Email us at contact@GrafixMood.com with your order number and reason for return
- You are responsible for return shipping costs
- After inspecting the returned product, we will process the refund within 7 working days
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
5. Damaged or Incorrect Items
If you received a defective or wrong item:
- Contact us within 48 hours of delivery
- Include clear photos of the product and packaging
- A replacement or refund will be offered at no cost
6. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7 working days. Refunds will be issued to the original payment method.
7. Contact Us
If you have any questions about our return policy, please contact us at contact@GrafixMood.com.